We can assist from the time you book, check-in and during your flight. The more information we have in relation to your specific needs, the better we can help you.
If you’re ill or injured and travelling or returning home for treatment or rehabilitation, medical clearance may be required. Medical clearance helps us ensure your comfort, health and safety inflight including allowing for the provision of any specialised equipment or assistance you might need.
A medical clearance is needed if you:
If you or someone you’re booking travel for needs specific assistance during their journey, there are four methods of booking:
Requesting specific assistance
Giving notice and as much information as possible helps us make the necessary arrangements to meet your specific needs such as
During bookings you need to advise your agent on the specific needs you require so it can be arranged or send an email to [email protected] for them to ensure that the remarks is entered into the system for airport action.